PEEN NIGERIA LIMITED

customer care - Lagos

All jobs Print Apply
English

Job

Active since 08-11-2018 Job category Marketing
Location Lagos Level Entry level/Graduate
Educational level Bachelor / Graduate Employment type Permanent contract
Hours 0 Salary -
JOB TITLE: CUSTOMER CARE OFFICER


JOB DESCRIPTION:
  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process
JOB REQUIRMENT:
  • High school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • knowledge of social media platforms
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge

JOB COMPETENCIES:
  • interpersonal skills
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • stress tolerance

HOW TO APPLY:
Interested candidates shoul send their CV to peennigeria@gmail.com 
Applicants should reside around Yaba, Shomolu, Bariga, Palmgoove/Onipanu, Gbagada area.
More information
This listing is a full-time job

Job category Marketing
Industry / Industries Recruitment
Region Nigeria
Keywords

Contact information

Name PEEN NIGERIA LIMITED

Location

Apply